Hotel rules

Hotel Services Rules

at the KAMELOT Hotel

• Hotel rooms are provided to citizens upon presentation of a passport, and military personnel require a military ID.

• Accommodation and services are charged at flexible rates set by hotel management.

• Accommodation is charged in the national currency (sums), with a standard check-out time of 12:00 PM.

• Check-outs more than 12 hours after check-out time but less than 24 hours are charged for a full day.

• Children under 10 years of age (up to one child) are free of charge without a separate bed in the room. If a bed is provided, a fee of 50% of the full price for one bed is charged.

• Accommodation of people of different sexes in the same room is permitted only if there is a marriage stamp in their passports.

• If the client discovers any defects in the room or service provided, they have the right to demand that the defects be corrected, and if no action is taken, a reduction in the payment.

• The client is obligated to strictly adhere to the hotel's internal rules. In the event of a serious violation of the rules, the administration reserves the right to evict the guest.

• In the event of breakage or damage to hotel property due to the guest's fault, they are obligated to compensate for the full cost of the damage.

• The hotel provides guests with various paid services (laundry, minibar, guide services, transportation, etc.).

• The hotel guarantees the safety of guests' personal belongings in their rooms. Guests are required to keep money and valuables in their own home or in the receptionist's safe.

• If any lost items are discovered, the hotel will ensure their return to their owners.

• The hotel maintains a complaints and suggestions book, which it is obligated to provide to guests upon request.

Hotel administration.